Question 1

I am a Family Member. How can I join ClassLinks?

Accepted Answer

A Teacher using ClassLinks will invite you to connect with your student's classroom. You will receive an invitation by email with instructions to create or access your ClassLinks account. Family Members cannot independently join a classroom without a Teacher invitation.

Question 2

Is ClassLinks free for Family Members?

Accepted Answer

Yes. Family Members do not pay to use ClassLinks. Once invited by a Teacher, you can access the classrooms and students you are authorized to connect with.

Question 3

I am a Teacher. How do I start using ClassLinks?

Accepted Answer

Teachers can request access, complete the existing Teacher verification process, and create their ClassLinks account. New Teachers can begin with the Free Trial and later upgrade to Teacher Plus or activate a School/District membership code.

Question 4

How many classrooms can a Teacher have?

Accepted Answer

A Teacher can have up to 3 active classrooms per school year. Each classroom can have up to 40 students.

Question 5

How many Family Members can be connected to a student?

Accepted Answer

Each student can have up to 2 Family Members connected to their ClassLinks account.

Question 6

Can Family Members see other Families' contact information?

Accepted Answer

No. ClassLinks is designed to protect Family privacy. Family Members are not given access to other Families' email addresses or account information.

Question 7

Can Teachers communicate privately with a student's Family?

Accepted Answer

Yes. ClassLinks includes Private Conversations between the Teachers assigned to the classroom and the authorized Family Members connected to that student.

Question 8

Does ClassLinks support translation?

Accepted Answer

Yes. ClassLinks includes translation tools to help Teachers and Families communicate across supported languages.

Question 9

Can I speak in my own language in ClassLinks?

Accepted Answer

Yes. Teachers and Family Members can use Speak & Translate in Classroom Feed and Private Messages. Speak naturally in your own language, and ClassLinks will transcribe your speech and prepare a clear message in the classroom language — English or French.

Question 10

Will ClassLinks send my voice recording?

Accepted Answer

No. ClassLinks does not send or permanently store your voice recording. The audio is used temporarily to create the transcription and translation, then discarded. Only the text you review and choose to send becomes part of the conversation.

Question 11

Can I review the translation before sending it?

Accepted Answer

Yes. ClassLinks shows what it heard in your original language for reference, while the translated English or French message appears in the normal message box. You can review and edit the translated text before pressing Send. Nothing is sent automatically.

Question 12

Can a school or district purchase ClassLinks for multiple Teachers?

Accepted Answer

Yes. School Plus is available for 15–35 Teachers, and District Plus is available for organizations with 36 or more Teachers. Schools and districts can contact ClassLinks to arrange annual licensing.

Question 13

What is a School/District Access Code?

Accepted Answer

When a school or district purchases ClassLinks licenses, authorized Teachers may receive a secure access code. After creating and verifying their Teacher account, they can enter the code in ClassLinks to activate their School Plus or District Plus membership.

Question 14

Is classroom information public?

Accepted Answer

No. Classroom communication is intended only for authorized Teachers and Family Members connected to the appropriate classroom or student. Classroom Feed posts, Private Messages and student information are not public website content.

Question 15

What if I did not receive my ClassLinks invitation?

Accepted Answer

Check your spam or junk folder first. If you still cannot find the invitation, contact the Teacher who invited you and confirm that they used the correct email address.

Question 16

Can I use one Family account for more than one child?

Accepted Answer

Yes. If the same Family Member is invited for multiple students or classrooms, those authorized connections can appear under the same ClassLinks Family account.

Question 17

Where can I get help?

Accepted Answer

Visit the ClassLinks Help page or contact support@classlinks.ca for account or technical support. Please do not send sensitive classroom or student information by email unless necessary.

Frequently Asked Questions

I am a Parent. How can I join ClassLinks?

Is ClassLinks free for Parents?